The EBI Group LLC
Last Updated: January 11,2026 

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The EBI Group LLC (“The EBI Group,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website, services, and communications, including email and SMS/text messaging.

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By accessing or using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

a. Information You Voluntarily Provide

• Name

• Email address

• Phone number

• Business name

• Billing or transaction information

• Any information submitted through forms, applications, consultations, or downloads

b. Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring URLs

• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and deliver services and digital products

• Communicate with you about inquiries, services, updates, and offers

• Send marketing communications via email or SMS (with consent)

• Process payments and manage transactions

• Improve website functionality, content, and user experience

• Maintain legal, regulatory, and compliance obligations

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to analyze usage, improve performance, and support marketing efforts. You may adjust cookie preferences through your browser settings. Disabling cookies may limit certain website features.

4. Email Marketing Communications

If you opt in to receive emails from The EBI Group LLC, we may send newsletters, educational content, promotional messages, and service updates. You may unsubscribe at any time using the link provided in our emails.

5. SMS / Text Message Communications
a. SMS Information We Collect

When you opt in to receive text messages from The EBI Group LLC, we may collect:

• Mobile phone number

• Name (if provided)

• Email address (if provided)

• Message interaction data (delivery status, clicks, engagement)

• Opt-in and opt-out timestamps and consent records

b. Purpose of SMS Communications

We use SMS messaging to:

• Send service-related updates, announcements, and reminders

• Share educational content, offers, or promotions

• Communicate time-sensitive or transactional information

Message frequency may vary.

c. SMS Platform and Data Processing

We use Klaviyo to manage SMS communications and marketing automation. Your information is securely stored and processed by Klaviyo solely to provide messaging and analytics services on our behalf. Klaviyo is contractually obligated to protect your data.

d. Consent

By providing your phone number and opting in, you expressly consent to receive automated and non-automated text messages from The EBI Group LLC. Consent is not a condition of purchase.

e. Opt-Out

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us using the information below.

f. Message and Data Rates

Message and data rates may apply depending on your mobile carrier. The EBI Group LLC is not responsible for carrier charges.

6. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only with:

• Trusted service providers (e.g., email platforms, SMS providers, payment processors)

• Legal or regulatory authorities when required by law

• Contractors or partners assisting in service delivery under confidentiality obligations

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. While no system is 100% secure, we take commercially reasonable steps to prevent unauthorized access, misuse, or disclosure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. Requests may be submitted using the contact information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Last Updated” date. Continued use of the website constitutes acceptance of any changes.

12. Contact Information

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If you have questions about this Privacy Policy or our data practices, contact:

The EBI Group LLC
Email: hello@theebigroup.com
Website: https://www.theebigroup.com